Frequently Asked Questions

Do you require a minimum number of people for a booking?

Yes. Given that we are a private tour company, we do have specific requirements. For any private tour bookings, we require a minimum of 6 people for it to proceed. Similarly, for transfer bookings, require a minimum of 4 people. 

Is there a maximum number of people you will accept for a tour?

Our Troop Carrier can accommodate up to 9 people at a time. For longer distances, we recommend a maximum of 8 people to ensure everyone's comfort. However, for larger groups, we're flexible and can arrange multiple trips to accommodate everyone. The feasibility of this arrangement depends on the destinations and places of interest chosen for your tour.

Do you also go to the local wineries in Mudgee?

While our focus primarily revolves around breweries, distilleries, and local pubs, we're more than happy to accommodate requests for visits to wineries as well. If you or anyone in your group wishes to explore wineries during the tour, simply inform us when you reach out to us, and we'll ensure it's included in your itinerary. Your preferences shape your tour experience, and we're here to make it happen.

We are visiting Mudgee and the ladies want to do the wine tours and the boys want to try the local brews, do we have to organise two separate tours?

Worry not, fellow thirsty traveller! In our town, most wineries are now stocking the local ale, offering the best of both worlds. We've got you covered and can arrange a tour that includes both wine options and brews for your crew. Whether you're craving the sophistication of wine or the refreshing taste of ale, we'll tailor the tour to your preferences for a truly memorable experience.

Are these tours only for the boys?

Absolutely not! We welcome plenty of women on our tours, and they have just as much, if not more fun than the boys. Everyone is sure to have a fantastic time, regardless of gender.

We are visiting Mudgee with our family, can we bring our kids on the tours?

Regrettably, due to car seat regulations, we are unable to accommodate children in car seats in our Troop Carrier. However, children over the age of 12 are welcome on the tour but will be charged the full adult rate. If you require local recommended babysitters, we can provide you with a list of names to contact for your convenience.

Do you provide services other than tours? 

Absolutely! If you're in need of event or private transport, just reach out to us, and we'll be more than happy to organise a quote tailored to your needs.

When will my booking be confirmed?

A booking will be held with a 50% NON-REFUNDABLE deposit. Final confirmation of the booking is once 100% of the invoice is paid. (No later than 7 days before the tour date.)

Do you take credit card?

We offer the convenience of direct deposit, as well as the option to pay with credit or debit cards. Please note that all credit card and debit card payments will incur a bank fee of 2.2%.

What happens if someone is ill?
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We understand that illness can strike at inconvenient times. If you or a tour companion is feeling unwell, we highly recommend staying home. Both our business and the establishments we visit appreciate when individuals prioritise their health and well-being. We recognise that you were likely excited about this trip, but we kindly ask that you get in touch with us to discuss alternative options. Your safety and the well-being of everyone involved are our top priorities.

Do we allow dogs in our troopy?

Similar to many wineries, we do accommodate some dogs in our Troop Carrier. If you're considering bringing your beloved fur child on tour with you, please feel free to enquire. However, please note that terms and conditions will apply not only for us, but also for licenced establishments visited. Patrons that bring their dog on tour without prior arrangement risk refusal of service.

Are you accessibility friendly?

 At Mudgee Ale Trail, we are proud to actively welcome people with access needs and are committed to creating inclusive and enjoyable experiences for all visitors. We warmly assist individuals who may have challenges with learning, communication, understanding, and behaviour — including those with autism, intellectual disabilities, Down syndrome, acquired brain injuries (ABI), dyslexia, and dementia. We use plain English and easy-read information wherever possible to make our services accessible and understandable. Our booking process includes a section to advise us of any specific needs so we can tailor your tour accordingly. We provide clear itineraries with written instructions for each destination and are happy to assist with any part of the booking process. To make things as convenient as possible, we offer multiple ways to book your tour — through our website, email, or by phone. If you have any questions or need further assistance, please don’t hesitate to reach out. We are here to help you experience the best of Mudgee, comfortably and confidently.
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Do you provide services or facilities for customers who use wheelchairs?
Due to the age and design of our vehicle—a vintage Toyota Troop Carrier with elevated entry—we regretfully cannot accommodate customers who use wheelchairs or require wheelchair access. We understand the importance of inclusive travel experiences and are happy to recommend alternative accessible tour providers in the region upon request.
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