Terms and Conditions

1. A 50% deposit is required to secure your chosen booking date and time. All deposits are NON REFUNDABLE.

2. Once your chosen tour date has been confirmed, NO refunds will be given.

(Except in extreme circumstances such as attending a funeral.)

3. All invoices must be paid in full no later than 7 days prior to the tour date.

4. Transfers require a minimum of 4 people and tours require a minimum of 6 people. In the event that a tour or transfer does not have the required number of people, the cost of the difference of missing passengers will be invoiced to the person making the initial booking.

5. In the event that your chosen tour date has to be postponed due to illness, please contact Mudgee Ale Trail PTY LTD to discuss another tour on a mutually acceptable date.

6. All booking fees associated with a particular tour will be passed onto the person booking, via invoice once the itinerary has been confirmed. Please note that Mudgee Ale Trail PTY LTD is in no way affiliated with the relevant licenced venues, all fees are directly related to booking fees for tours.

7. Mudgee Ale Trail PTY LTD is not a licensed provider of alcohol, and participants are responsible to exercise their own judgement in relation to any alcohol consumption prior to, during or after the tour with Mudgee Ale Trail PTY LTD. Notwithstanding this, Mudgee Ale Trail PTY LTD will reserve the right to:

(a) remove me from the vehicle, or prohibit me entering the vehicle at any time in the event that, in the opinion of the relevant representative of Mudgee Ale Trail PTY LTD, I am showing signs of intoxication or am engaging in any behaviour which a representative of Mudgee Ale Trail PTY LTD deems to be abusive, offensive, illegal or unsafe for myself, fellow passengers or representatives of Mudgee Ale Trail PTY LTD.

8. Subject to any laws to the contrary, all passengers accept full responsibility for their actions and safety when entering, exiting or travelling in any vehicles and will release and indemnify Mudgee Ale Trail PTY LTD in respect of any claims, suits, or actions which may be brought against Mudgee Ale Trail PTY LTD by me or any other passengers as a result of any act or omission by me whilst entering, exiting, or travelling in the vehicle or otherwise engaging the services of Mudgee Ale Trail PTY LTD.

9. In the event that a dog is requested to board Mudgee Ale Trail PTY LTD vehicles, the owner must contact Mudgee Ale Trail PTY LTD via email PRIOR to the tour to confirm that the dog will be accepted on the tour. A refundable fee of $200 will be requested and returned within 24hrs after the tour providing there are NIL incidents. Mudgee Ale Trail PTY LTD will reserve the right to:

(a) refuse any dog that is not under the owners control at all times and leashed;

(b) refuse any dog that is not toilet trained;

(d) charge the owner of the dog cleaning fees of $250 in the event the dog defecates in the vehicle.

(e) charge the owner of the dog 100% of the cost of any repairs to replace/mend any damage caused by the dog.

10. In the event that a passenger vomits in the vehicle, a cleaning fee of $250 will be charged to the offending person.

Privacy Policy Statement

We collect and store any information you enter on our website or provide to us in other ways. This includes the Internet protocol (IP) address used to connect your computer to the Internet, login details, email address, password, computer and connection information, and purchase history. We may also use software tools to measure and collect session information, such as page response times, visit duration, page interaction data, and navigation methods. Additionally, we collect personally identifiable information, including your name, email address, password, communications, payment details (such as credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you make a transaction on our website, we collect personal information such as your name, address, and email address as part of the process. This information is used for the specific purposes outlined above only.

We collect both non-personal and personal information for the following purposes:

To provide and operate our services;
- To offer ongoing customer support and technical assistance to our users;
- To communicate with our visitors and users with service-related notices and promotional messages, either general or personalized;
- To generate aggregated statistical data and other aggregated or inferred non-personal information, which we or our business
partners may use to improve our services;
- To comply with applicable laws and regulations.
- Our company uses the Wix.com platform, which provides the online platform that allows us to offer our products and services to you. Your data may be stored on Wix.com’s secure servers, databases, and applications. These are protected by a firewall.

All direct payment gateways provided by Wix.com and used by our company adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council—a collaboration among major credit card brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements ensure the secure handling of credit card information by our store and its service providers.

We may contact you to inform you about your account, resolve issues, collect fees, conduct surveys, send company updates, or enforce our User Agreement and applicable laws. We may reach out via email, telephone, text messages, and postal mail.

If you wish to stop us from processing your data, please contact us at bookings@mudgeealetrail.com.au.

We reserve the right to update this privacy policy at any time, so please review it periodically. Any changes will take effect immediately upon posting on the website. If significant changes are made, we will notify you here, so you are aware of the information we collect, how we use it, and under what circumstances, if any, we disclose it.

If you wish to access, correct, amend, or delete any personal information we have about you, please contact us at bookings@mudgeealetrail.com.au.